GENERAL ORDER & PAYMENT INFORMATION
How long will it take for my order to arrive?
- Please allow us 1 to 2 business days to process your order once placed. For Standard Ground Shipping, shipping times may vary depending on your location. Most orders arrive within 4 business days of the order date, sometimes sooner. Once your order has shipped, you will receive a shipping confirmation email with real-time tracking information. PLEASE NOTE that Saturday and Sunday are not active shipping days, and shipping estimates are for business days.
I didn't receive an order confirmation email. What happened?
If you reached the "Order Successful" page but have not received an order confirmation email, one of the following may have occurred:
I'm trying to place an order and getting an error message stating that there has been an authorization failure. What went wrong?
If you receive this error message, please double check the following to make sure your information is correct:
I tried placing an order and it did not go through; however, there are multiple pre-authorizations on my credit card. How should I proceed?
- If you are experiencing this issue, please reach out to us directly at 215-887-2848 and we will take care of the issue immediately.
How can I cancel my order?
- You can cancel an order or specific items that have NOT yet shipped by contacting us at 215-887-2848 or emailing us at OriginalRunningInfo@gmail.com (expect delays if emailing on weekends or after business hours). If your order has shipped please wait until you received the order and contact us to refund or replace items within.
My order was canceled and I don't know why. What happened?
As we are a fully functioning retail store, we encourage all of our customers to try on all available options during our fitting process. This process occasionally results in minor wear which causes a shoe to no longer meet our standards, or the sale of an item which occurred simultaneously with your order. In these cases, we send you an email to warn you of the situation as well as attempt to remedy it however we can. If you did not receive an email and your order was cancelled please call us at 218-887-2848, email us at OriginalRunningInfo@gmail.com, or stop by our Jenkintown location.
Do you do backorders? My chosen item(s) aren't in-stock anymore.
- Unfortunately, we cannot take backorders due to our varying store policies. If you are interested in purchasing an item that is currently not available, we recommend checking back regularly to see if the item has come back in-stock or contact us in store at 215-887-2848. PLEASE NOTE: even though an item appears out of stock on our online store it may be available at our retail locations.
What forms of payment do you accept?
- We currently only accept Visa, MasterCard, Discover, and American Express credit cards for in store purchases. We go through a third party for payment processing online so we will keep you up to date on new payment methods as their terms change. Unfortunately, gift cards purchased in store are not redeemable online. To find out what forms of payment your local retail store accepts, please contact the store directly.
How can I check the status of my order?
After completing your order you will receive confirmation emails each step of its way to you. Once your order is confirmed and shipped it can be tracked by locating the tracking number on your Shipping Confirmation Email and entering it at www.fedex.com
Where does my order ship from?
- We are 100% locally owned and operated. Your purchase ships directly from our Jenkintown store. When you purchase through us 100% of your purchase supports local business. PLEASE NOTE: Our stores are operated by a small staff! Processing your order may not be as instantaneous as larger, online warehouse retailers. We are sorry for any inconvenience.
Do you ship internationally?
- Unfortunately we are unable to ship any orders placed on RunORC.com to destinations outside of the United States.
Is Express Shipping available?
Unfortunately, express shipping is not available for our online store at this time. We are working on resolving the issue and thank you for your patience.
RETURNS & EXCHANGES
What happens if I purchased an item I no longer want or like?
We pride ourselves in helping runners of all types in finding the right fit. If something you have ordered from us does not hold up to your expectations we strongly encourage you to stop by our Jenkintown location to let us help make it right. In the running business, injury prevention is tricky and any one of our expert sales associates can take you through our fit process to find the shoe that is best to you. To find out more about our fit process click here. PLEASE NOTE: Shoes are constantly updated by their brands and fit may not be consistent between versions. We strongly encourage you to try on shoes in store before purchasing even if you have worn previous versions of the shoe.
Click here for our Return Policies
How long does it take for me to get a refund?
- Once we have received the returned item(s), you will be refunded through our online retail systems. This process typically takes less than 2-3 business days, but can take up to 10 business days to refund your account due to varying Credit/Bank systems.
Can I exchange items I purchased online?
YES PLEASE! As a local shop we would love to see you in store to help fix any issues you may have. We want to make sure you are happy with anything and everything that walks through our doors. Check out our Online Store Return Policy here before stopping by.
GIFT CARDS
Can I redeem a gift card I purchased In Store online?
- Unfortunately, gift cards purchased in either of our retail stores are not redeemable on our web store. We apologize for the inconvenience and we are trying to bring support for this payment option in the future. For any additional questions on gift cards, please email OriginalRunningInfo@gmail.com or call us at 215-887-2848.
Can I order a physical gift card online?
- Physical gift cards are not available for purchase online, but can be purchased at either of our shops.
I want to present my e-gift card as a gift without emailing it to the recipient. Can I do that?
In order to present an e-gift card without emailing it, please enter your email address as the recipient. The e-gift card will be sent to you, and from there you can print it out to deliver in the method you choose. From the email itself, simply click "Redeem" - the gift card page to print will load from there. NOTE, selecting "Redeem" does not actually redeem the gift card, it simply loads the e-gift card page. The email can also be forwarded on from your email address if you so choose.
Can I use my store credit online?
- Unfortunately, store credits may not be redeemed online at this time.
VISITING AN ORIGINAL RUNNING CO. STORE
Is there a cost to be fit for shoes? Am I required to make a purchase after trying things on?
- There is absolutely no cost for taking part in our fitting process! We believe that when it comes to footwear, the more knowledge we can impart on our customers the better. Sometimes, there might be a wait for fitting depending on day and time. There is never any push to purchase — we let the shoes speak for themselves. Learn more about our Fit process here.
Do I need an appointment for fitting?
- No appointments necessary, stop by whenever you can!
What brands do you carry in-store?
- The following brands are carried in both of our brick and mortar locations: Altra, ASICS, BALA, Balega, Brooks, CEP, Feetures, Garmin, Goodr, GU Energy, Clif, Powerbar, HOKA ONE ONE, Honeystinger, Mizuno, Nathan Sports, New Balance, Nike, nuun, Strassburg, Saucony, Superfeet, Spenco.
FINDING THE RIGHT SHOES FOR YOU
What shoes should I purchase?
- This is a tricky question. There are MANY different types of feet and no two runners are alike. Additionally, each brand we sell represents a different solution to the same problem resulting in a lot of choices. We understand that being injured is frustrating and we are here to help. Each representative of our staff is formally trained in biomechanics, allowing us to point out different inefficiencies in most runners. That being said, it’s awfully hard for us to determine what product may help you while you shop online. We strongly suggest stopping by one of our stores to let us walk you through our fit process before purchasing any shoe. Find out more about our fit process here!
What do the different shoe widths mean? How can I see what width a shoe is online?
- Shoe widths vary between men's and women's shoes — see the chart below for each. Note, not all widths are available in every style of shoe.
PLEASE NOTE: If you see a width option (a dropdown box labeled “width”) then the shoe will be available in multiple widths online. The absence of such box means that only the standard width is available online. WIDTHS ARE AVAILABLE IN SELECT SHOES IN STORE. Call 215-887-2848 for more details.
MEN’S WIDTHS
B – Narrow
D – Standard
2E – Wide
4E – Extra Wide
WOMEN’S WIDTHS
2A – Narrow
B – Standard
D – Wide
2E – Extra Wide
FOR ANY ADDITIONAL QUESTIONS PLEASE CONTACT US AT OriginalRunningInfo@gmail.com OR CALL OUR JENKINTOWN LOCATION AT 215-887-2848.
How long will it take for my order to arrive?
- Please allow us 1 to 2 business days to process your order once placed. For Standard Ground Shipping, shipping times may vary depending on your location. Most orders arrive within 4 business days of the order date, sometimes sooner. Once your order has shipped, you will receive a shipping confirmation email with real-time tracking information. PLEASE NOTE that Saturday and Sunday are not active shipping days, and shipping estimates are for business days.
I didn't receive an order confirmation email. What happened?
If you reached the "Order Successful" page but have not received an order confirmation email, one of the following may have occurred:
- Payment authorization: your order may be being reviewed for security purposes. This typically takes less than 8 hours, but occasionally can take a day or more. We want to make sure our customers are safe.
- Incorrect email entered: if the email address used to place the order was entered incorrectly, the order confirmation can't be delivered. Please reach out to us at Jenkintownrunco@gmail.com if you believe this is the case and we will confirm your order to the proper address.
- Waiting time: typically order confirmations are sent immediately, but if it has been less than 5 minutes since order placement, a bit more time may be needed before you receive it. If it has been more than 30 minutes, one of the above scenarios is likely. For any additional questions on order confirmations, please email us at OriginalRunningInfo@gmail.com or call our store at 215-887-2848.
I'm trying to place an order and getting an error message stating that there has been an authorization failure. What went wrong?
If you receive this error message, please double check the following to make sure your information is correct:
- Credit card number
- Expiration date and CVV
- Ensure the billing address you entered is the one on record with your bank / credit card provider
I tried placing an order and it did not go through; however, there are multiple pre-authorizations on my credit card. How should I proceed?
- If you are experiencing this issue, please reach out to us directly at 215-887-2848 and we will take care of the issue immediately.
How can I cancel my order?
- You can cancel an order or specific items that have NOT yet shipped by contacting us at 215-887-2848 or emailing us at OriginalRunningInfo@gmail.com (expect delays if emailing on weekends or after business hours). If your order has shipped please wait until you received the order and contact us to refund or replace items within.
My order was canceled and I don't know why. What happened?
As we are a fully functioning retail store, we encourage all of our customers to try on all available options during our fitting process. This process occasionally results in minor wear which causes a shoe to no longer meet our standards, or the sale of an item which occurred simultaneously with your order. In these cases, we send you an email to warn you of the situation as well as attempt to remedy it however we can. If you did not receive an email and your order was cancelled please call us at 218-887-2848, email us at OriginalRunningInfo@gmail.com, or stop by our Jenkintown location.
Do you do backorders? My chosen item(s) aren't in-stock anymore.
- Unfortunately, we cannot take backorders due to our varying store policies. If you are interested in purchasing an item that is currently not available, we recommend checking back regularly to see if the item has come back in-stock or contact us in store at 215-887-2848. PLEASE NOTE: even though an item appears out of stock on our online store it may be available at our retail locations.
What forms of payment do you accept?
- We currently only accept Visa, MasterCard, Discover, and American Express credit cards for in store purchases. We go through a third party for payment processing online so we will keep you up to date on new payment methods as their terms change. Unfortunately, gift cards purchased in store are not redeemable online. To find out what forms of payment your local retail store accepts, please contact the store directly.
How can I check the status of my order?
After completing your order you will receive confirmation emails each step of its way to you. Once your order is confirmed and shipped it can be tracked by locating the tracking number on your Shipping Confirmation Email and entering it at www.fedex.com
Where does my order ship from?
- We are 100% locally owned and operated. Your purchase ships directly from our Jenkintown store. When you purchase through us 100% of your purchase supports local business. PLEASE NOTE: Our stores are operated by a small staff! Processing your order may not be as instantaneous as larger, online warehouse retailers. We are sorry for any inconvenience.
Do you ship internationally?
- Unfortunately we are unable to ship any orders placed on RunORC.com to destinations outside of the United States.
Is Express Shipping available?
Unfortunately, express shipping is not available for our online store at this time. We are working on resolving the issue and thank you for your patience.
RETURNS & EXCHANGES
What happens if I purchased an item I no longer want or like?
We pride ourselves in helping runners of all types in finding the right fit. If something you have ordered from us does not hold up to your expectations we strongly encourage you to stop by our Jenkintown location to let us help make it right. In the running business, injury prevention is tricky and any one of our expert sales associates can take you through our fit process to find the shoe that is best to you. To find out more about our fit process click here. PLEASE NOTE: Shoes are constantly updated by their brands and fit may not be consistent between versions. We strongly encourage you to try on shoes in store before purchasing even if you have worn previous versions of the shoe.
Click here for our Return Policies
How long does it take for me to get a refund?
- Once we have received the returned item(s), you will be refunded through our online retail systems. This process typically takes less than 2-3 business days, but can take up to 10 business days to refund your account due to varying Credit/Bank systems.
Can I exchange items I purchased online?
YES PLEASE! As a local shop we would love to see you in store to help fix any issues you may have. We want to make sure you are happy with anything and everything that walks through our doors. Check out our Online Store Return Policy here before stopping by.
GIFT CARDS
Can I redeem a gift card I purchased In Store online?
- Unfortunately, gift cards purchased in either of our retail stores are not redeemable on our web store. We apologize for the inconvenience and we are trying to bring support for this payment option in the future. For any additional questions on gift cards, please email OriginalRunningInfo@gmail.com or call us at 215-887-2848.
Can I order a physical gift card online?
- Physical gift cards are not available for purchase online, but can be purchased at either of our shops.
I want to present my e-gift card as a gift without emailing it to the recipient. Can I do that?
In order to present an e-gift card without emailing it, please enter your email address as the recipient. The e-gift card will be sent to you, and from there you can print it out to deliver in the method you choose. From the email itself, simply click "Redeem" - the gift card page to print will load from there. NOTE, selecting "Redeem" does not actually redeem the gift card, it simply loads the e-gift card page. The email can also be forwarded on from your email address if you so choose.
Can I use my store credit online?
- Unfortunately, store credits may not be redeemed online at this time.
VISITING AN ORIGINAL RUNNING CO. STORE
Is there a cost to be fit for shoes? Am I required to make a purchase after trying things on?
- There is absolutely no cost for taking part in our fitting process! We believe that when it comes to footwear, the more knowledge we can impart on our customers the better. Sometimes, there might be a wait for fitting depending on day and time. There is never any push to purchase — we let the shoes speak for themselves. Learn more about our Fit process here.
Do I need an appointment for fitting?
- No appointments necessary, stop by whenever you can!
What brands do you carry in-store?
- The following brands are carried in both of our brick and mortar locations: Altra, ASICS, BALA, Balega, Brooks, CEP, Feetures, Garmin, Goodr, GU Energy, Clif, Powerbar, HOKA ONE ONE, Honeystinger, Mizuno, Nathan Sports, New Balance, Nike, nuun, Strassburg, Saucony, Superfeet, Spenco.
FINDING THE RIGHT SHOES FOR YOU
What shoes should I purchase?
- This is a tricky question. There are MANY different types of feet and no two runners are alike. Additionally, each brand we sell represents a different solution to the same problem resulting in a lot of choices. We understand that being injured is frustrating and we are here to help. Each representative of our staff is formally trained in biomechanics, allowing us to point out different inefficiencies in most runners. That being said, it’s awfully hard for us to determine what product may help you while you shop online. We strongly suggest stopping by one of our stores to let us walk you through our fit process before purchasing any shoe. Find out more about our fit process here!
What do the different shoe widths mean? How can I see what width a shoe is online?
- Shoe widths vary between men's and women's shoes — see the chart below for each. Note, not all widths are available in every style of shoe.
PLEASE NOTE: If you see a width option (a dropdown box labeled “width”) then the shoe will be available in multiple widths online. The absence of such box means that only the standard width is available online. WIDTHS ARE AVAILABLE IN SELECT SHOES IN STORE. Call 215-887-2848 for more details.
MEN’S WIDTHS
B – Narrow
D – Standard
2E – Wide
4E – Extra Wide
WOMEN’S WIDTHS
2A – Narrow
B – Standard
D – Wide
2E – Extra Wide
FOR ANY ADDITIONAL QUESTIONS PLEASE CONTACT US AT OriginalRunningInfo@gmail.com OR CALL OUR JENKINTOWN LOCATION AT 215-887-2848.